17 Galena Close, Amington House, Tamworth, B77 4AS

01827 816 230

Opening : Mon-Thur 08:00 – 18:00 Fri 08:00 – 17:00

Debt & Utility Services

Mercia Utility Services offers a premium quality service, through our trained and dedicated team of Field and Office based employees, with a driven focus on delivering a tailored service at an unparalleled standard to our clients.

What to expect

At Mercia Utility Services we endeavour to provide a quality focus on the most appropriate and sustainable solutions for you and your customers on an individual basis. From customer telephone calls with our specially trained call advisors to field visits from our expert Resolutions Officers.

With nationwide coverage, our committed team strive to resolve, sustain and maintain client-customer relations in a way that best suits all parties involved.

Our Services

Clients who work with Mercia Utility Services can expect a full, end to end tailored experience, from telephony services to field-based operations. Mercia Utility Services also offers unique daily/weekly reports to track and monitor the progress of a client’s customers.

Debt Resolution Services

  • Telephony Services (inbound/outbound calling)
  • Home debt collection visits
  • Welfare visits for vulnerable customers and self disconnection visits and checks
  • Rights of Entry Warrants
  • Providing a full special requirement team including nondestructive Locksmith services including key holding
  • Occupier/ deemed contact resolution visits.
  • De-energised warrants and revisit following completion of warrants.
  • Post and pre meter exchange visits to gather intelligence.
  • Local court Hearing attendance and bulk application

Utility Meter Services

  • Vacant/ occupier property visits
  • Gas and electric safety visits
  • Meter reading and data collection including Fit, wind, Hydro, and turbines.
  • Specialised metering work including investigating and resolving crossed meters, transposed meters, and booking meter site moves and exchanges voluntarily or under warrant .
  • Maintaining existing meters by installing new sims, aerials, and modems.
  • Loft reads and solar panel reads.
  • Vulnerability visits and signposting

Revenue Protection Services

  • Interference with meters detection visits and warrant execution for gas and electricity domestic and business
  • Use of multiple different warrant types for the correct purpose

Contact a member of our team now

Whether you are a energy supplier or an energy customer our expert team is on hand to help and answer your questions or signpost you to the right department