Mercia Utility Services offers a premium quality service, through our trained and dedicated team of Field and Office based employees, with a driven focus on delivering a tailored service at an unparalleled standard to our clients.
What to expect
At Mercia Utility Services we endeavour to provide a quality focus on the most appropriate and sustainable solutions for you and your customers on an individual basis. From customer telephone calls with our specially trained call advisors to field visits from our expert Resolutions Officers.
With nationwide coverage, our committed team strive to resolve, sustain and maintain client-customer relations in a way that best suits all parties involved.
Our Services
Clients who work with Mercia Utility Services can expect a full, end to end tailored experience, from telephony services to field-based operations. Mercia Utility Services also offers unique daily/weekly reports to track and monitor the progress of a client’s customers.
Revenue Protection Services
- Inspecting and following up on potential and confirmed interference with utility meters
- Tamper/Theft detection visits and warrant execution for all utilities
- Use of multiple different warrant types for the correct purpose based on individual case requirements
- Welfare visits for vulnerable customers and self disconnection visits and checks
- Full special requirement team including non-destructive Locksmith services
- Intelligence visits, including pre and post execution of warrants
Resolution Services
- Telephony Services (inbound/outbound calling)
- Home visits
- Welfare visits for vulnerable customers and self disconnection visits and checks
- Rights of Entry Warrants
- Providing a full special requirement team including non-destructive Locksmith services including key holding
- Occupier/ deemed contact resolution visits.
- De-energised warrants and revisit following completion of warrants.
- Local court Hearing attendance and bulk application
Utility Meter Services
- Vacant/ occupier property visits
- Gas and electric safety visits
- Meter reading and data collection including Fit, wind, Hydro, and turbines.
- Specialised metering work including investigating and resolving crossed meters, transposed meters, and booking meter site moves and exchanges voluntarily or under warrant .
- Maintaining existing meters by installing new sims, aerials, and modems.
- Loft reads and solar panel reads.
- Vulnerability visits and signposting